Terms of Service

These Terms of Service govern access to and use of Joi Ride websites, mobile applications, mobility services, prepaid miles, delivery features, communications, and related services. Joi Ride is operated by J&J Mobility Inc., doing business as Joi Ride, in Palm Beach County, Florida.

By creating an account, requesting a verification code, booking or accepting a service, purchasing or using miles, or otherwise using Joi Ride, you agree to these Terms and the Privacy Policy.

• Provide accurate registration, contact, identity, and payment information and keep it current.
• Safeguard login credentials, verification codes, devices, and account activity.
• Do not impersonate another person, create deceptive accounts, or use Joi Ride for unlawful or unsafe activity.
• Some services, memberships, driver roles, or pilot programs may have additional eligibility requirements.

Joi Ride provides structured mobility and related services through available drivers, vehicles, operators, and technology partners. Service areas, hours, vehicle availability, pickup times, routes, features, and pilot conditions may change.

Estimated arrival times, travel times, routes, distance, and availability are informational estimates and may be affected by traffic, weather, road conditions, location accuracy, safety events, and operational constraints.

Joi Ride miles are service units used to measure and access eligible mobility capacity. They are not airline miles, bank deposits, legal tender, or a promise of investment return.

• Estimated miles may be reserved when a trip is confirmed and settled using the verified final distance.
• Purchased, promotional, shared, loyalty, and adjustment miles may have different classifications, transfer rules, expiration rules, and refund or buy-back eligibility.
• Promotional or no-cost miles are not eligible for payment refunds or buy-backs unless Joi Ride expressly states otherwise.
• Prices, fees, memberships, promotions, and service rules shown before confirmation form part of the transaction.

You authorize Joi Ride and its payment processors to charge the payment method you select for purchases, memberships, fees, adjustments, and authorized digital tips. Cash tips are paid directly to the driver and may be self-reported for operational records.

Payment, mapping, communications, identity, cloud, and other third-party services may have separate terms. Joi Ride is not responsible for independent third-party systems outside its reasonable control.

The Joi Ride Account Verification and Service Alerts program sends transactional text messages related to account access and requested services. Messages may include one-time verification codes, security alerts, ride confirmations, driver-arrival and drop-off reminders, receipts, support responses, and important account or service notices.

By providing your mobile number and requesting or consenting to text messaging, you consent to receive the applicable transactional messages from Joi Ride at that number. Consent for marketing messages, when offered, is separate and is not a condition of purchasing Joi Ride services.

• Message frequency varies based on account activity and requested services. Verification programs may send one or more messages per request.
• Message and data rates may apply.
• Reply STOP to unsubscribe from recurring nonessential messages. Transactional or security messages may still be sent when legally permitted or necessary to complete a request you initiate.
• Reply HELP for help, email support@joiride.xyz, or call 646-425-9563.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers, text-message originator opt-in data, and messaging consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

• Follow reasonable safety instructions from drivers, operators, dispatch, and emergency personnel.
• Do not threaten, harass, distract, damage, misuse, or endanger riders, drivers, vehicles, property, or the public.
• Accurately describe passengers, items, accessibility needs, pickup conditions, and service requests.
• Cancellation, no-show, cleaning, damage, waiting, return-item, and incident charges may apply when disclosed or reasonably required.
• Joi Ride may suspend, restrict, or terminate service for safety, fraud prevention, legal compliance, or system integrity.

Joi Ride may use location, route, time, distance, device, status, and service-event information to dispatch, navigate, protect participants, verify service performance, calculate balances and settlements, resolve disputes, and maintain operational records.

You must not interfere with location, mileage, identity, route, verification, or settlement systems or submit false information intended to alter a service record.

Joi Ride names, logos, designs, software, interfaces, systems, content, and related intellectual property belong to J&J Mobility Inc. or its licensors. These Terms grant only a limited, revocable, nonexclusive right to use the services for their intended purpose.

• Do not copy, scrape, reverse engineer, resell, disrupt, bypass, or misuse the services except as allowed by law or written permission.
• Do not upload malicious code, automate abusive requests, attempt unauthorized access, or interfere with another person's account.

To the maximum extent permitted by law, Joi Ride services are provided on an as-available basis. Joi Ride does not guarantee uninterrupted availability, a particular vehicle, exact pickup time, exact route, or error-free operation.

To the maximum extent permitted by law, J&J Mobility Inc. and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the services. Nothing in these Terms excludes liability that cannot legally be excluded.

These Terms are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a formal claim, contact support@joiride.xyz so the parties can attempt to resolve the matter informally.

We may update these Terms to reflect service, legal, safety, or operational changes. Continued use after an update means you accept the revised Terms to the extent permitted by law.

J&J Mobility Inc., doing business as Joi Ride, Palm Beach County, Florida. Email: support@joiride.xyz. Telephone: 646-425-9563.