Privacy Policy

This Privacy Policy explains how J&J Mobility Inc., doing business as Joi Ride, collects, uses, discloses, protects, and retains information through Joi Ride websites, applications, mobility services, delivery features, communications, support, and pilot operations.

It applies to riders, guests, members, drivers, applicants, business users, website visitors, and other people who interact with Joi Ride.

• Account and identity information, such as name, email, mobile number, rider or driver identifiers, profile details, membership, and verification information.
• Trip and service information, such as pickup and destination locations, route, time, distance, status events, receipts, ratings, and support history.
• Precise or approximate location, device location, motion, direction, speed, and geospatial information when required for dispatch, navigation, safety, verification, or active-service features.
• Payment and transaction information, including purchases, miles ledger entries, memberships, refunds, tips, and payment-method tokens handled by payment processors.
• Device and technical information, such as IP address, browser, operating system, app version, device identifiers, diagnostics, cookies, and security logs.
• Communications and consent information, including support messages, SMS opt-in records, verification requests, HELP or STOP responses, notification preferences, and delivery status.
• Driver and workforce information, such as application, licensing, screening, vehicle, shift, training, performance, and compliance records where applicable.

• Create and secure accounts, verify phone numbers, authenticate users, and prevent fraud or unauthorized access.
• Provide dispatch, booking, navigation, live tracking, arrival reminders, receipts, support, and requested services.
• Calculate, reserve, settle, reconcile, transfer, or adjust miles, fees, tips, rewards, driver earnings, and service records.
• Protect riders, drivers, vehicles, property, and the public; investigate incidents; enforce policies; and comply with law.
• Operate, test, maintain, personalize, analyze, and improve Joi Ride services and pilot programs.
• Send transactional account, security, ride, support, and service communications and, only with separate consent where required, promotional communications.

Location information is central to mobility operations. During an active service, Joi Ride may collect and process live or periodic location data to assign a driver, calculate arrival estimates, display movement, route participants, trigger safety reminders, verify mileage, and close the service record.

Depending on device settings and the feature used, location collection may continue while the app is in the background during an active service. You can change device permissions, but some features may not work correctly without required location access.

Joi Ride uses mobile numbers and messaging consent to send requested one-time verification codes, account-security messages, ride and service updates, arrival reminders, receipts, support communications, and other transactional notices.

We do not share, sell, rent, or otherwise provide your mobile phone number, text-message originator opt-in data, or messaging consent to third parties or affiliates for their marketing or promotional purposes. Text messaging consent is not transferred to another business.

We may provide limited mobile information to service providers that help us deliver the messaging service. They may use it only to provide services to Joi Ride, protect the service, or comply with law—not for their own marketing.

• Message frequency varies based on account activity and requested services.
• Message and data rates may apply.
• Reply STOP to opt out of recurring nonessential messages and HELP for support.
• You may also contact support@joiride.xyz or 646-425-9563.

We disclose information only as reasonably necessary for the purposes described in this Policy, subject to contracts, security controls, and applicable law.

• With drivers, riders, senders, recipients, business customers, or dispatch personnel when needed to perform a requested service.
• With service providers supporting cloud hosting, maps, payments, communications, analytics, identity, fraud prevention, support, insurance, compliance, or professional services.
• With public authorities, emergency services, insurers, advisors, or other parties when required by law or reasonably necessary to protect rights, safety, property, or system integrity.
• In connection with a financing, reorganization, merger, sale, or transfer of business assets, subject to appropriate protections.
• With your direction or consent.
• The disclosures above exclude text messaging originator opt-in data and consent; that information will not be shared with third parties or affiliates for marketing or promotional purposes.

Payment-card details are generally collected and processed by payment providers rather than stored in full by Joi Ride. We may receive payment tokens, last-four digits, payment status, billing details, and transaction records needed to provide the service, prevent fraud, handle disputes, and maintain accounting records.

We retain information for as long as reasonably necessary to provide services, maintain accounts and ledgers, meet safety and insurance needs, resolve disputes, enforce agreements, comply with tax and legal obligations, and support legitimate business operations.

Retention periods vary by record type. We may de-identify or aggregate information and retain it where permitted by law.

We use administrative, technical, and physical safeguards designed to protect information, including access controls, authentication, encryption where appropriate, monitoring, logging, and service-provider controls. No system is completely secure, and we cannot guarantee absolute security.

Please protect your device, passwords, verification codes, and account access, and promptly report suspected unauthorized activity.

• Review and update account information through available app settings or by contacting support.
• Control location, camera, notifications, contacts, and other device permissions through device settings, recognizing that some services require certain permissions.
• Opt out of promotional communications using the provided controls. Transactional messages may still be sent for requested services, security, or legal purposes.
• Reply STOP to applicable recurring text messages and Reply HELP for assistance.
• Request access, correction, deletion, or other rights available under applicable law by contacting support@joiride.xyz. We may verify your identity.

Joi Ride is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally valid authorization. A parent or guardian who believes a child has provided information should contact us.

We may update this Privacy Policy to reflect service, technology, legal, or operational changes. The effective date will be revised when the Policy changes materially.

J&J Mobility Inc., doing business as Joi Ride, Palm Beach County, Florida. Email: support@joiride.xyz. Telephone: 646-425-9563.